Refund policy

ShaliLynn Luxe Return & Refund Policy

We want you to love your ShaliLynn Luxe purchase. If you have an issue with your order, please contact us at shalisa@shalilynnluxe.com so we can assist you.

Returns

Return eligibility may vary by product. Eligible items must be returned in their original condition, unused, unworn, with tags (if applicable), and in the original packaging.

For health, hygiene, and safety reasons, certain personal-care, skincare, cosmetic, beauty, and wellness products may not be eligible for return once opened, used, or unsealed.

To request a return, please contact shalisa@shalilynnluxe.com before sending any item back. Returns sent without prior authorization may not be accepted. Return instructions and the applicable return address will be provided after your request is reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at shalisa@shalilynnluxe.com with your order number and photos of the item and packaging so we can review the issue and work toward a resolution.

Non-Returnable Items

Certain products may be non-returnable for health, hygiene, or safety reasons. Items marked final sale are also not eligible for return unless they arrive damaged, defective, or incorrect. Please contact us if you have questions about the return eligibility of a particular item.

Refunds

If a return is approved, we will notify you once the returned item has been received and inspected. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions

For questions regarding returns or refunds, please contact us at shalisa@shalilynnluxe.com.